About Me

Hi! My name is Lachlan and I am an experienced Systems Support Specialist with a B.S. degree in Cloud Computing with a specialisation in "MultiCloud" platforms. I am looking to pivot to the next level in my career and would like to introduce myself as a candidate for your Associate level IT roles. I have a keen interest in cloud administration, infrastructure, and security. With a background as a Systems Support Specialist and nearly two decades of prior experience in project management, consulting, and customer service, I would love to contribute to your team.

Contact Details

Lachlan MacUisdean
l.macuisdean@gmail.com

Download Resume

Education

Western Governor's University

B.S. in Cloud Computing (MultiCloud Track) • April 2024

* Completed rigorous coursework emphasizing advanced cloud architecture, design, deployment, and security principles.
* Acquired practical, hands-on experience with a variety of leading cloud platforms.
* Developed proficiency in data analysis, project management, Python programming, and Linux system administration.

Per Scholas

Technical Diploma in Systems and Network Support • March 2021

* Completed intensive technical training in 15 weeks, covering two years' worth of network support topics.
* Completed hands-on instruction covering core concepts and technologies in network support.
* Earned the Google IT Support Professional Certificate, CompTIA A+, and Net+ certifications.

Certifications

Microsoft Certified: Azure Fundamentals (Az-900)
Azure Administrator Associate (in Progress)
AWS Certified Cloud Practitioner
LPI Linux Essentials
CompTIA Cloud+
CompTIA Security+
CompTIA Network+
CompTIA A+
CompTIA Project+
Axelos ITIL v4 Foundations
View my Credly profile

Work

Cincinnati Hebrew Day School

Systems Support Specialist • October 2021 - Present

● Managing day-to-day IT operations, planning, researching, and executing IT Projects. Including administration of Azure AD, MS-365, Google Workspace, and other administrative duties.
● Provide technical support on a variety of issues ranging from hardware, software, network, and account management for over 300 students and 50+ Teachers, Staff and Volunteers.
● Wrote and implemented a new and updated set of AUP and Security Policies.
● Procuring necessary equipment and supplies in accordance with CHDS policies.
● Designed and overseen installation of new network (Aruba/ FortiGate), spanning two campuses via wireless bridging.

Robert Half

IT Support Technician • August 2021 - September 2021

● Imaged (SCCM/PXE), provisioned (AD DS) and deployed laptop and desktop clients for a healthcare system.
● Migrated user data.
● Documented and managed assets.
● Completed three-month contract in half the time expected.

Noctilucent Solutions

Owner/ Consultant/ IT Support • March 2021 - Present

● Provided technical support on a variety of issues ranging from hardware, software, network, and account management for Individuals, Small Offices and Start-Ups.
● Provided on-site technical support by performing installation, repair, and preventative maintenance of workstations and networking equipment.
● Provided support to end users on a variety of issues ranging from hardware, software, network and account management.
● Provided basic network support ensuring desktop and other networked peripherals full connectivity.
● Procured necessary equipment and supplies in accordance with client needs and budgeting concerns.

Get In Touch.

Thank you so much for your time to visit my Resume and project site, I really appreciate it! If you are interested to know more or have a role you would like to discuss more, please contact me!

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